We collect (a) merchant/admin account data (name, business details, contact info, login, subscription and billing, support messages, device/usage logs); (b) customer order data that you collect via your store (name, phone/email, address, order items, notes, custom fields). Sensitive card data is handled by integrated payment processors; Ordrate stores only limited tokens/IDs as needed.
To provide, operate, secure, and improve Ordrate; process payments and subscriptions; prevent abuse and troubleshoot; comply with legal obligations; and communicate with you about your account, updates, and service notices.
We share data with service providers/sub-processors (hosting, storage/CDN, email/SMS/WhatsApp forwarding, analytics, payment processors) under appropriate data-protection terms; with authorities where legally required; and in connection with business transfers. We do not sell personal data.
We use functional and analytics cookies and similar technologies. You can control cookies in your browser; some features may not function without them. As a merchant, you are responsible for cookie/consent banners on your own store where required.
Account data is retained for the life of your account and as needed for legitimate purposes (tax, security, accounting). Customer data is retained per your instructions and our agreement. After termination, exports are available for 30 days; then data may be deleted or archived per our schedules.
Depending on your jurisdiction, you may request access, correction, deletion, restriction, portability, or object to processing. For customer data collected by a merchant, contact that merchant. For your Ordrate account data, contact us at [email protected]
We implement appropriate technical and organizational measures to protect data; however, no method is 100% secure. You are responsible for protecting access to your account and configuring your store’s privacy settings.
Ordrate Email: [email protected]